Returns, Refunds, and Exchanges
AN EMAIL MUST BE SENT TO RETURNS@FIRSTVIEWFERTILITY.COM WITH THE RELEVANT TRACKING DETAILS LABELED AS RETURN, REFUND, OR EXCHANGE ACCORDINGLY BEFORE THE PRODUCT IS SENT TO OUR WAREHOUSE.
Returns
Our return policy lasts 14 days from the date of delivery. If 14 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all included items.
To complete your return, we require a receipt or proof of purchase.
All clearance items are FINAL SALE.
We stand behind our products being of the highest quality and our customers' satisfaction.
Additional non-returnable items:
- Gift cards
- Opened products (due to hygienic reasons)
- Any item that is returned more than 14 days after delivery
Exclusion conditions:
To protect all our customers and make sure that we handle every return with reasonable fairness, we cannot accept a return in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents;
- Products returned for personal reasons unrelated to product performance or satisfaction after the 14-day “Change of Mind” period;
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error;
- Certain products that are restricted from importation into South Africa or require a license;
- On rare occasions, past habitual abuse of our Return Policy.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
There are certain situations where only partial refunds are granted (if applicable):
- (Specify any conditions here)
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@firstviewfertility.com.
Sale Items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@firstviewfertility.com and send your item to: Unit 105, Tollgate Industrial Centre, 12 Ravenscraig Street, Woodstock, 7925, SA.
Shipping
To return your product, you should mail your product to: Unit 105, Tollgate Industrial Centre, 12 Ravenscraig Street, Woodstock, 7925, SA. Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We don’t guarantee that we will receive your returned item.